WE OFFER THE FASTEST SHIPPING & HASSLE FREE RETURNS!
Most US based orders are shipped directly within 24-48 hrs for your convenience and maximum efficiency.
Your product will arrive within 3 to 10 Business Days
All International (Non-US) orders may take 2-3 weeks to arrive
• We offer a 100% Satisfaction guarantee or your money back. Please contact us for return requests and to obtain and RMA #.
• Return Policy Does Not Apply To Products Purchased with a Discount Code. All Returns subject to a 20% restock fee at our discretion.
• Mail all returns to: 3201 Edwards Mill Rd, 141-466 Raleigh, NC 27612
• You can return a product for up to 10 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 3rdEyeRoots@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 3rdEyeRoots@gmail.com and send your item to: 609 Piner Road, Suite A # 507, Wilmington, NC 28409.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 3201 Edwards Mill Rd, 141-466 Raleigh, NC 27612
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.